gce 2021 intermediate level professional communication techniques 1
gce 2021 intermediate level professional communication techniques 1
1. Top – bottom Communication is
A Management – Subordinate
B Subordinate- Management
C Subordinate- Subordinate
D Management- Management
_______________________________________________
2. An Equipment used for written Communication is
A Tannoy
B Computer
C Telephone answering machine
D Telephone answering registration
_______________________________________________
3. Noise in Communication is
A Obstacle
B Language
C Strange sound
D Feedback
_______________________________________________
4. The position of a word is determined by the
A First vowel sound
B First consonant
C First and second vowel
D First and second consonant
_______________________________________________
5. When making an International called, which of the
following group of digits should first be dialed ?
A Subscribers number
B Area Code
C Country Code
D International Code
_______________________________________________
6. In a telephone Conversation, the Ist person to drop the
call should be the
A Caller
B Receiver
C Caller or receiver
D Network Company
_______________________________________________
7. Which of the following would provide an urgent
delivery of an urgent text message
A Fax
B Memo
C Emergency mail Service
D SMS
_______________________________________________
8. The words ; five, few, joy and cow are represented
with
A Diphthong Sound
B Basic Vowel
C Triphone
D Firs place vowel sounds
_______________________________________________
9. A book that controls the flow of workers in and out
of an establishment is known as :
A Record Book
B Attendance Register
C Reference book
D Attendance sheet
_______________________________________________1
10. A service for holding distant meetings is the
A Telephone
B Television
C Audio conference
D Intercom
_______________________________________________
11. A means of diffusing information to a large number
of people without using an equipment
A Loudspeaker
B Notice board
C Teleconferece
D Videoconference
_______________________________________________
12. It is a requirement for a telephone receiptionist
A Outgoing mail register
B Telephone message pad
C Incoming mail register
D Cash register
_______________________________________________
13. LAN in communication means
A Local Area Neting
B Local Arrangement Network
C Local Area Numbers
D Local Area Network
_______________________________________________
14. Ruled lines in Pitman shorthand outlines are used for
A Position writing
B Representation of consonants
C Fast writing
D Clear writing
_______________________________________________
15. A directory contains
A Order of customer
B Price of goods
C Telephone numbers
D Stock of goods
_______________________________________________
16. It is a source of information for the reception service
A Message form
B Company’s Organisation Chart
C Index list
D Cheque booklet
_______________________________________________
17. A telephone feature which enables a caller to leave a
message when the receiver is not available
A Answering recording machine
B Answering machine
C Tape recorder
D Answering recording distant interrogator
