gce 2022 intermediate level office practice 1
gce 2022 intermediate level office practice 1
An element that can be used to check the
effectiveness of communication is
“A Feedback
Message
C Channel
D Decoding
Instalmcntal payments for an insurance policy is
called
A Indemnification
B Premium
Charges
D Compensation
7.
B
2. Business letters such as complaints, inquiries,
orders, requests for payment are all generally
called
A Business letters
B Informal letters
-G- Formal letters
D Informal and formal letters
Reports that are written at regular intervals are
known as
A Formal report
B Routine report
C Research report
D Informal report
8.
9. Applications written in reply to vacancies are
A Solicited job applications
B Job applications
C Unsolicited job applications
D Solicited and unsolicited job applications
3. The arrangement of letter parts on a page is
known as
A Blocked style
Letter display
C Indented style
D Modified display Application to subscribe for an ENFO electricity
meter is considered as a/an
A Legal correspondence
B Administrative correspondence
C Communication with a service provider
D Goodwill correspondence with a service
provider
10.
A reduction granted to the customer in order to
encourage prompt payment
A’ Trade discount
B Bonus
C Rebate
D Cash discount
4.
Age declarations, attestation of names, land
4 *
,
disputes, tenancy related issues are collectively
called
A Administration correspondence
1 B – Legal correspondence
C Miscellaneous correspondence
D Goodwill correspondence
11.
When goods are transported by the supplier’s
own transport van to the customer the
A Consignment note is used
B Goods received note is used
C Delivery note is used
D Sales invoice is used
5.
What is the objective of a proforrma invoice?
A Requests for payment before delivery of
goods
-B* Informs the buyer about the actual amount
to be paid for goods supplied
C Requests the buyer to pay for the goods
immediately they are supplied
D 1 Iclps the seller to decicTe who to sell the
goods to when hc/she needs money
6.
12. An application for a taxpayer’s card is
considered a/an
A Legal correspondence
13 Communication with a service provider
C Administrative correspondence
D Goodwill correspondence
13. A congratulatory letter is an example of a
A Goodwill letter
B Sales letter
C After sales service letter
D Miscellaneous letters
