Ordinary level 2025 South West mock professional communication techniques 2
Ordinary level 2025 South West mock professional communication techniques 2
QUESTION1: COMMMUNIcaTION {15mks*
v sincc you were employed as a competent
over
‘
rowdiness by the .Some You general have members mana .he^obligation sitting He ben.0..-prov.de ,.,r(tte anSvvers to^the questions bU*”°* posed to test your ‘°
skills in communication.
WORK REQUIRED
1. What type ofcommunication is used m this meCiuig?
2. State one reason why some members failed to undersian ^ of the points rose.
company.
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(1.5mks}
3. Name one tool that can be used to enable all members to follow up discussion and points
in the meeting.
4. What name can be given to the reaction of members who needed clarification on some
points?
5. Complete the tabls bclOw by getting information from the extract above
rose
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J
Element of communication Extract of communication
Sender
Receiver
Channel of communication
Messages
Feedback
Noise
QUESTION 2:
a. Read the passage below and fit in the missing words chosen from the list below
I5mks
of exchanging and interpreting (2)
…. Or among (4)
through a system of symbols, signs, and behavior. In ideal situations, the goal is to reach
mutual (5)
percent of their time involved in (6)
communicate in a wide (7)
and (9)
Writing various types of messages to (10)
ideas and the service and products your organization provides:
Communication is the (1)
and meaning (3)
Studies indicate that managers typically spend 60 to 80
In your career activities, you will
.of ways, including: Attending meetings and
(8) To decision and problem solving
and persuade others about
your
(Information, Process, Communication, Variety, Contributing, Inform, Understanding,
Between, Listen)
both voice and wireless technologies in business
b. Electronic communication uses
communication. As a specialist in this domain give the five principles for the effective use
