Ordinary level 2025 South West mock sales methods and communication 1
Ordinary level 2025 South West mock sales methods and communication 1
Any excuse raised by a prospect so as not to uj –
company‘s product is known as a/an
A Objection
B Approach
C Complaints
D Lack of money
11. The communication mix is made up of
A Sales promotion, production, advertising
B Sales promotion, distribution, advertising
C Sales promotion, direct marketing, advertisi
D Sales promotion, communication,advertising
12. Which of the element below is a form of non–verbaP”
communication?
A Face to face conversation
B Facial expression
C Radio communication
D Telephone calls
2. Consumer Protection Act is significant to
A Immovable goods
B Particular goods and services
C Movable goods
D All products
3 ^ kev u.:advantage of telephone selling to customers is
A
‘
Customers ir? easily convinced
B Customers may be scam
C Customers may be ignored
D Network issues
4. Which type of distribution channel involves no
intermediary?
A Exclusive marketing channel
Direct marketing channel
C Personal marketing channel
D Indirect marketing channel
13 . A sales method which focuses on building long term
relationships with customers is referred to as
A Transactional selling
B Consultative selling
C Solution selling .
D Aggressive selling
B
5. Individuals who prospect, communicate and build
customer relationship for the company are called
A Company agents
B Negotiators
C Business men
D Salespeople
14. “Value–added services” means
A Customer services
B Better value at a discount
C Additional services
D Discount services
6. A large self–service store that sells a complete line of
household and non–household products is called
A Discount store
B Department store
C Super market
D Hypermarket
15. The act in which Paul a salesperson, meets and receive
Peter a customer in SANTA LUCIA shop is known as
A Customer-follow-up
Customer information
C Customer motivation
D Welcoming the customer
B
7. Which credit facility is granted by commercial banks to
current account holders?
A Overdraft
B Cash credit
C Cash deposit
D Loans
16. The stage in the sales process whereby a sales person
clarifies excuses preventing a prospect from concluding
a sale is known as
A Product demonstration stage
follow up
C Handling objection stage
D closing sales
B
8. The objective of advertising is to inform, persuade and
remind
A Customers
B Suppliers
C cmplo> ers
D Employees
17. A key characteristics of personal selling is
A. Mass communication
B. Impersonal interaction
C. One-on one interaction
D. Limited feedback
9. It refers to all those activities involved in the transfer of
goods and $cr\ ices from the producer to the final
consumer
A Transportation
B Physical distribution
C Wholesaling
D Distribution
18. The best way of increasing the sale of a product is
through
A . Exhibition
B. Outside store sales
C. Direct sales
D. Advertisement
