Ordinary level 2025 South West mock sales methods and communication 2
Ordinary level 2025 South West mock sales methods and communication 2
QUESTION ONE
SHEHEN, a newly established dealer in cosmetics and wedding aCC?ssones located in Matnfe, is actively seeking
trained salespeople proficient in selling techniques, exceptional customer serv‘iCC, management of
commercial transactions. The company aims to build a strong sales team that can effectively eng££C with
customers, understand their needs, and drive sales w‘hile ensuring a smooth transaction process. Candidates with a
proven track record in retail and a passion for the beauty and wedding industry are encouraged to apply.
a) Define a salesperson and explain five qualities of a good salesperson.
b) State and explain three methods of payments that can be made in a retail shop.
c) Explain three (3) sales methods a salesperson can use to sell products.
(7marks)
(7/narks)
(6marks)
QUESTION TWO
Miss. Ruthee, at Eco Bank, we offer several types of accounts tailored to meet your needs. Additionally,
provide business accounts specifically designed for entrepreneurs like you, which can help rationalised your
finances. Our bank is committed to supporting the community by offering various loan options, including
agricultural loans, which can be utilized to expand your poultry farm. These loans come with competitive interest
rates and flexible repayment plans, ensuring you have the financial support needed to grow your business.
a) List three types of accounts offered by Eco bank.
b) Name three functions of commercial banks to businesses in Cameroon.
c) i. Identify 6 items commonly found on an advice note,
ii. Give 5 benefits of bank credit to Miss. Ruthee.
we
QUESTION THREE
The Shopping Center has observed a significant increase in sales over the past three months; this is attributed to
the implementation of self–service sales for customers. To further enhance sales in the upcoming year,
management plans to intensify the use of communication mix elements. By strategically integrating these
elements, the center aims to effectively engage customers, promote new offerings, and strengthen brand loyalty,
thereby driving sales performance and profit.
a) Define communication mix and explain three (3) of its elements this company can use to boost tfales.
(6marks)
b) Give three (3) advantages and three (3) disadvantages of self–service to an organization. (6marks)
c) With the aid of a diagram, explain the communication process use by this company to transmit information
| to the public. QUESTION FOUR |
(8marks) |
As the teams’ group leader for the newly formed sales team tasked with promoting MTN Yamo in the South West
Reeion, our primary objective will be to educate potential customers about the unique features and benefits of
MTN Yamo. We will conduct targeted presentations and demonstrations to showcase the product‘s value, while
gathering feedback to refine our approach. Collaboration among team members will be essential and all activities
will align with MTN‘s overall marketing goals. Together, we will establish a strong presence for MTN Yamo in
the region, fostering a positive reception and driving customer interest.
a) Define a group and state three of its characteristics.
b) State and explain two forms of communication, outlining two (2) ways a company can improve its
communication skills.
