Ordinary level 2026 South West mock sales methods and communication 1

Creating confidence and goodwill at first contact with the buyer occurs during:

A Prospecting stage

B Approach stage

C Follow-up stage

D Presentation stage

A salesperson who contacts a buyer after delivery to confirm satisfaction is practicing:

A Follow-up

B Closing

C Presentation

D Prospecting

Selling is necessary because it enables a business to:

A Store more goods

B Meet-up with customer demand

C Cover production cost

D Increase competition

Barriers to effective communication within sales teams include:

A Poor listening

B Active listening

C Clear messages

D Active participation

Information provided directly by manufacturers and sellers aim at:

A Educating government officials

B Discouraging consumption

C Persuading consumers to buy

D Controlling price

Displaying clear price tags at sales point helps customer reception by:

A Increasing objections

B Making purchase easier and transparent

C Confusing customers

D Limiting customers choice

The element of communication that involves creating a message in a form that can be understood is:

A Encoding

B Feedback

C Media

D Noise

Communication using newspapers, radio, television or social media represents:

A Public communication

B Interpersonal communication

C Mass communication

D Group communication

Notice boards and posters are mostly used as:

A Visual communication tools

B Oral communication tools

C Electronic communication tools

D Personal communication tools

Feedback collection during or after a communication campaign assists in:

A Message cancellation

B Increasing communication cost

C Measuring campaign effectiveness

D Avoiding evaluation

Customer objections during the selling process are best handled through:

A Direct personal explanation

B Printed advertisement

C Price reduction

D Delayed communication

Hawking as a sales methods involves:

A Selling at point of sales

B Online selling

C Selling from place to place

D Selling by phone

Use of mannequins, posters and lighting supports:

A Visual sales

B Oral selling

C Door-door selling

D Mail-order selling

Payments in mail – order sales is commonly made by:

A Cash at the point of sales

B Bargaining agreement

C Bank transfer or cash on delivery

D Credit from retailers

Loans granted by banks are usually repaid with:

A Discount

B Interest

C Credit

D Money

An overdraft allows a customer to:

A Withdraw above the account balance

B Earn extra interest

C Avoid loan repayment

D Delay repayment

One limitation of Micro-financial institutions is:

A Unlimited funding

B Has manufacturing details

C Automatic customer trust

D High operational costs