Advanced level 2025 South West mock business management 3
Advanced level 2025 South West mock business management 3
SECTION A
Case Study
Elton Company LTD
Elton is a transport service company that has grown rapt y
& position she has held for years,
private sector in Africa. Marie a General Manager of e P ’
Her leadership culturestyle of collaboration was characterized and team by transformahonal work, encouragingJpp^Y innoyative *^ ideas.and She^also
together to achieve common goals. Under Marie’s leadership the company has achieved sign
out comes including rapid growth, improved financial performances ,increase lnno
enhanced positive reputation as well as increasing revenue. The transport in ustry is g y
competitive with many established players making it necessary to maintain a high mar et s are an
exerts a
enhanced customer satisfaction.
In 2020, Elton transportation service faced a major crisis which resulted in significant financial losses
and damage of the company reputation. On investigating about the crisis, it was found that more than
50% of the cause was due to poor risk management. Since then Elton transport service has been
struggling to recover from damage incurred during the crisis from every angles of the company in
order to meet up with both staff and customers* demands.
However, of recent the company has suffered some significant challenges. Two Directors, three key
research staff and two staff from the finance department has left. Marie has a demanding work
schedule that requires frequent travel. Due to poor staff strength, she also supervises managers who
have been appointed within the last few months. The new managers are sensing that staffs are
becoming over worked as everyone takes an increasing responsibility. In addition the managers feel
reluctant to delegate some additional responsibilities to employees due to work overload and other”
challenges. Marie also complaint that the budget for the year has not been completed due to
insufficient information from the finance department making it difficult for the managers to
appropriately allocate work and resources to staff. Meanwhile, staff have mentioned that the newly
appointed managers incomplete communication style leave them more depressed and de–motivated.
While the staff is becoming too distressed, the Mangers are becoming more frustrated. The managers
feel like they are unable to stand up for their staff. One of the Manager commented “how do they solve
problems of staff without some key information like the departmental budget?”
QUESTIONS
a) State and briefly explain a leadership style practiced by Marie in the case above. (3marks)
b) State and explain three techniques of risk management that could have been used to manage the
above case
(6marks)
c) Explain four causes that might have resulted to the high labour turn over in the above case
(6marks)
d) Apart from work staff overload, explain other three factors that might have resulted to
managers reluctant to delegate responsibilities to employees (6marks)
e) State and explain three ways the organization above can improve on the company situation and
have a healthy work place
(6marks)
(3marks)
(Total 30 marks)
