Ordinary level 2025 South West mock professional communication techniques 1
Ordinary level 2025 South West mock professional communication techniques 1
1. Wlien is called an organisation : coiTimunicatcs with its stafl, it receiver is distracted, it is kno
A Organisational management
B Effective communication
C Eternal communication
D Internal coiTihTuflifption
W –DA*
wn
A Communication disturbing
B Communication hindrance/‘
C Communication barriers
D Lack of understanding to comm
11. A factor that can distort communicanV‘ ‘
A perceptual
B Management inefficiency
C Line management work ovcrlo;J
D Lack of concentration by employee
2. Information tiiat flows between top management
and the employee is known as:
A Horizontal communication
B Communication direction
C Upward communication
D Downward communication
12. Communication within the establishm.*;.« CEi<
hindered due to one nfthC following borrien
A Excessive authority layer
B Language di /7Tcu /r/cs
C Hierarchical management
D Lack of effective communication
3. A communication channel which is not officially
recognised though it is secretly patronised is
called:
A Illegal communication Channel
Grapevine communication
C Formal communication
D Unlimited communication channel
B
equipment
13. Barriers of communication created by sere.::
receiver arc known as;
A Individual barriers
B Barriers between the sender and rccc ;\ •
C Linear burrjers
D Misunderstood message
–4. An example of a grapevine communication is;
A Gossip Chain
B Face to face
C Information by probability
D Line management communication
N. When employees decide to collective!) write to
the management on dissatisfaction in working
conditions it is said to be:
A Upward communication
Downward communication
C Linear communication
D Diagonal communication
5. Can grapevine communication be avoided in an
organisation?
A Yes
B No
C Partially
D To a large degree
B
6. It is a mode of communication which the message
sent is received and responded to spontaneously;
A Tw o way communication
B Fast communication
C One way communication
D Unlimited communication
lo. It is a type of communication using the telephone
A Telephone communication
Oral communication
C Written communication
D Mechanical communicatio
