Ordinary level 2026 South West mock professional communication techniques 1

Examination Questions Extraction: Multiple Choice

The following multiple-choice questions have been extracted from the provided image:

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1. The Primary purpose of communication is;

• A. To dominate or control others

• B. To exchange information and ideas

• C. To entertain others

• D. To avoid conflict

2. The following is an example of nonverbal communication;

• A. Sending an email

• B. Making a phone call

• C. Writing a letter

• D. Smiling at someone

3. Paying attention to a speaker and responding thoughtfully is?

• A. Active speaking

• B. Passive listening

• C. Active listening

• D. Effective communication

4. The most important tool of communication

• A. Posture

• B. Language

• C. Body language

• D. Gestures

5. A none element of communication

• A. Eye contact

• B. Posture

• C. Name of the speaker

• D. Personal appearance

6. A computer network

• A. A deice [device] used to display information on a computer screen

• B. A collection of interconnected computer and devices that can communicate.

• C. A type of software used to create documents

• D. The physical casing that protects a computer internal component.

7. —–is top to bottom flow of communication

• A. Lateral communication

• B. Downward communication

• C. Upward communication

• D. Diagonal communication

8. Communication between sales and production managers is referred to as?

• A. Upward communication

• B. Downward communication

• C. Lateral communication

• D. External communication

9. A formal letter is used to:

• A. Share personal experiences

• B. Convey information or request action

• C. Express emotions

• D. Build relationships

10. One characteristic of a formal letter is the use of

• A. Slangs and jargons

• B. Proper salutations and signatures

• C. Incomplete sentences

• D. Colourful stationeries

11. The purpose of the date in a letter is to

• A. Indicate the time and day of the letter

• B. Specify the year of the letter

• C. Provide a reference point for future correspondence

• D. Add a personal touch

12. Proper display of a formal letter refers to:

• A. The content of the letter

• B. The tone of the letter

• C. The layout and formatting of the letter

• D. The recipient’s address

13. —-is an aspect of proper letter display

• A. Using only uppercase letters

• B. Leaving adequate margins and spaces in where necessary

• C. Including multiple topics in one paragraph

• D. Using informal language

14. —-is a key advantage of written communication

• A. Allows for immediate feedback

• B. Provide a permanent record

• C. More personal than verbal communication

• D. Less time consuming

15. Written communication is often preferred in business because;

• A. It is more casual than verbal communication

• B. It allows for emotional expression

• C. It allows clarity and precision

• D. Less formal than verbal communication

16. Another benefit of written communication

• A. Easy misinterpretation

• B. Allows spontaneous responses

• C. Enables the sender to convey complex information clearly

• D. Limited to short messages

17. — means communication without words:

• A. Object communication

• B. Written communication

• C. Oral communication

• D. Non-verbal communication

18. A transmitter of a message is known as

• A. Channel

• B. Sender

• C. Receiver

• D. response